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  1. Create the mailboxes on our side from your Administrator Panel or WHMCS.
  2. Collect the necessary info from the existing email service: imap server address, current passwords (or you can set up temporary ones for the migration).
  3. Send your migration request by emailing Support with the following information: source email address, source email password, source imap server address. For a migration of multiple mailboxes you can attach a CSV file with these details.
  4. Our team supervises the migration and lets you know once it has been completed. The duration of a migration depends on the total size of the mailboxes and the already scheduled migrations - but it's usually completed in less than 24 hours.
  5. Update the DNS records (MX, SPF, DKIM, webmail, etc.) for the domains to point to our servers ( use the information in this guide: DNS Configuration).
  6. Our team does a second sync to make sure everything was transferred over.
  7. Setup your email clients to use the new IMAP and SMTP hostnames (use the information in this guide: Servers & Ports).


Info
We do a two step migration: before and after you change the MX records to make sure everything is transferred over.

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