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DNS Updates

It might take some time to see the changes in your DNS, based on your provider and domain settings.

1. MX Records

The first step in configuring your DNS is updating your MX records. MX records tell the world which server should receive e-mails destined for your domain, and deliver it to you. You can usually update the MX records for your domain from the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use our hosting services for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference:






It is not recommended to create CNAME records within your domain that point to EmailArray MX records and using those CNAME as your MX records.

2. Webmail Record

In order to access your webmail and take advantage of our Branding features, you must configure CNAME records within your domain for the webmail host.

You must create:


Forwards to


3. SPF Record

This will help with your email deliverability because the SPF record specifies a list of authorized hosts that can send e-mails on behalf of a domain.

You must add a TXT record with the following value (host is usually '@'):

v=spf1 -all

4. DKIM Records

If you want to enable DKIM, you can set up DKIM for your domain from your Admin Panel and then add the records to your DNS.

DKIM is an email authentication method designed to detect forged sender addresses in emails, a technique often used in phishing and email spam (Wikipedia).

To enable DKIM for your domain:

  • Go to the Admin Panel.

  • Log in using your Admin username and password.
  • Click on Domains in the menu
  • Click on the DKIM icon next to the domain you wish to activate DKIM for
  • In the new window, switch the Enable option to Yes. This will generate your DKIM record.
  • Update your DNS to include the generated DKIM record as TXT record (use the Host value for Host and the Key value for TXT Value).
  • Note it might take some time to propagate in the DNS.

5. Autodiscover Records (optional)

In order to simplify the configuration of modern e-mail clients such as Outlook and Thunderbird, as well as all your mobile devices, &nbsp;you can now use our Autodiscover & Autoconfig web services to automatically configure these clients. You have to add two *A*&nbsp;records in the DNS for your domain:

Basic and Enhanced Accounts:

A record hostname

Points to



Exchange Accounts:

A record hostname

Points to



Visit the "Autodiscover & Autoconfig" page for more information

Example Setup in GoDaddy:

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