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Welcome to PolarisMail Support Documentation!

This wiki is your guide to setup any Basic, Enhanced or Exchange e-mail account. Here you can find answers to frequent asked support questions and how to troubleshoot common e-mail issues.


Getting Started with Basic Configuration

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PolarisMail Space


View and update billing and subscription details, download invoices.

* If you haven’t been moved to the new Billing Panel please send a request to support@polarismail.com

Login here using Admin username or signup e-mail.


Add and edit email accounts, aliases, distribution lists, view incoming logs and archive.

Login here using your Admin username (could be the same as your signup e-mail if you didn't specify something else).


Access advanced settings for your e-mail address: forwards, backups, delivery rules, spam settings, last logins.

Login here with your full PolarisMail e-mail address.


Access you e-mail from any device using your browser using these links:

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Your personal drive at PolarisMail. Upload, attach, share files from the cloud.

Login here using your PolarisMail e-mail address and password.


Create new Admins, change branding for your Reseller account and troubleshoot your customer's mail issues.

Login here with your Super username (could be the same as your signup e-mail if you didn't specify something else).

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