Retrain Messages

Sometimes it happens that messages are classified incorrectly by the filtering system.

A false positive refers to a message that was incorrectly classified as being Spam.

A false negative refers to a message that was incorrectly classified as NOT being Spam.

In other words, false positive messages end up in the Spam folder instead of the Inbox, while false negative messages end up in the Inbox instead of the Spam folder.

We have several methods to help retrain our system so that it doesn't make the same mistake again:

• In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa and keep it there at least overnight
• Retrain using the Spam Quarantine feature of the User Control Panel:
• Go to

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• Log in using your full e-mail address ( user@domain.com ) and current password.
• Click on the Spam Quarantine icon
• Search for the Spam message by selecting the appropriate date, optionally defining a search term and clicking on the Display button
• Mark the checkbox next to desired email and click on one following buttons: deliver and whitelist the sender, deliver only or delete
• Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com