h1. Retrain Messages Sometimes it happens that messages are classified incorrectly by the filtering system. A *false positive* refers to a message that was incorrectly classified as being Spam A *false negative* refers to a message that was incorrectly classified as NOT being Spam In other words, *false positive* messages end up in the Spam folder instead of the Inbox, while *false negative* messages end up in the Inbox instead of the Spam folder. We have several methods to help retrain our system so that it doesn't make the same mistake again: * In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa * Retrain using the *Quarantine* feature of the User Control Panel: ** Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}https://cp.emailarray.com{link-window} ** Log in using your full e-mail address ( user@domain.com ) and current password. ** Click on *Quarantine* in the left menu ** Search for the Spam message by selecting the appropriate dates and message type ** Select whether you wish just to deliver the message or deliver and whitelist the sender or deliver and whitelist the sender's entire domain ** Click on *Submit* at the bottom of the page * Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com |