h1. Retrain Messages

Sometimes it happens that messages are classified incorrectly by the filtering system.

A *false positive* refers to a message that was incorrectly classified as being Spam

A *false negative* refers to a message that was incorrectly classified as NOT being Spam

In other words, *false positive* messages end up in the Spam folder instead of the Inbox, while *false negative* messages end up in the Inbox instead of the Spam folder.

We have several methods to help retrain our system so that it doesn't make the same mistake again:
* In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa
* Retrain using the *Quarantine* feature of the User Control Panel:
** Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}https://cp.emailarray.com{link-window}
** Log in using your full e-mail address ( user@domain.com ) and current password.
** Click on *Quarantine* in the left menu
** Search for the Spam message by selecting the appropriate dates and message type
** Select whether you wish just to deliver the message or deliver and whitelist the sender or deliver and whitelist the sender's entire domain
** Click on *Submit* at the bottom of the page
* Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com