...
Retrain
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Messages
...
Sometimes
...
it
...
happens
...
that
...
messages
...
are
...
classified
...
incorrectly
...
by
...
the
...
filtering
...
system.
...
A
...
false
...
positive
...
refers
...
to
...
a
...
message
...
that
...
was
...
incorrectly
...
classified
...
as
...
being
...
Spam.
...
A
...
false
...
negative
...
refers
...
to
...
a
...
message
...
that
...
was
...
incorrectly
...
classified
...
as
...
NOT
...
being
...
Spam.
...
In
...
other
...
words,
...
false
...
positive
...
messages
...
end
...
up
...
in
...
the
...
Spam
...
folder
...
instead
...
of
...
the
...
Inbox,
...
while
...
false
...
negative
...
messages
...
end
...
up
...
in
...
the
...
Inbox
...
instead
...
of
...
the
...
Spam
...
folder.
...
We
...
have
...
several
...
methods
...
to
...
help
...
retrain
...
our
...
system
...
so
...
that
...
it
...
doesn't
...
make
...
the
...
same
...
mistake
...
again:
...
- In
...
- your
...
- configured
...
- IMAP
...
- account
...
- or
...
- in
...
- Webmail,
...
- simply
...
- drag
...
- the
...
- message
...
- from
...
- the
...
- Inbox
...
- to
...
- the
...
- Spam
...
- folder
...
- or
...
- vice-versa
...
- and
...
- keep
...
- it
...
- there
...
- at
...
- least
...
- overnight
...
- Retrain
...
- using
...
- the
...
- Spam
...
- Quarantine
...
- feature
...
- of
...
- the
...
- User
...
- Control
...
- Panel:
...
- Go
...
- to
Wiki Markup {link-window:https://cp.emailarray.com
...
|type=normal
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|icon=false
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|width=1024
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|height=600}[https://cp.emailarray.com] {link-window}
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- Log
...
- in
...
- using
...
- your
...
- full
...
...
- address
...
- (
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- user@domain.com
...
- )
...
- and
...
- current
...
- password.
...
- Click
...
- on
...
- the
...
- Spam
...
- Quarantine
...
- icon
...
- Search
...
- for
...
- the
...
- Spam
...
- message
...
- by
...
- selecting
...
- the
...
- appropriate
...
- date,
...
- optionally
...
- defining
...
- a
...
- search
...
- term
...
- and
...
- clicking
...
- on
...
- the
...
- Display
...
- button
...
- Mark
...
- the
...
- checkbox
...
- next
...
- to
...
- desired
...
...
- and
...
- click
...
- on
...
- one
...
- following
...
- buttons:
...
- deliver
...
- and
...
- whitelist
...
- the
...
- sender,
...
- deliver
...
- only
...
- or
...
- delete
- Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com