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mailbox password is the one you use when you log in to the Webmail or e-mail client, such as Apple Mail, Outlook, or the mail app on your phone. If you have set up the e-mail address on other devices, once you update the e-mail password, you should update the settings of all your e-mail clients to use this new password for IMAP and SMTP logins. |
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Your password must contain at least 8 characters, and at least one UPPERCASE letter, one lowercase, one number, and one special character (,./!@#$%^&*, etc.) |
1. Change your mailbox password from the Webmail
To change the password for your e-mail address, log in to the GroupOffice Webmail using your current password:
- Go to the Webmail
- Log in using your full e-mail address and your current e-mail password
- Click on the User icon from the top right to activate the menu. Then click on My account
- In the Account tab, in the Password section, you can fill in the new password.
- Fill in and confirm the new password. Please note the password must meet all the requirements.
- You can also generate a strong password by clicking on the Refresh arrow icon at the right of the Password field.
- Click on the Update password and log me out from everywhere button. This will log you out of every device or email client.
- Your password was updated, and you can now use it to log back in.
2. Change your mailbox password from the User Panel
To change your password for your e-mail address:
Go to the User Panel
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- the Change button
You can also access the control panel directly from within Webmail
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- From the Group Office Webmail , click on the User icon to show the menu, and then go to User Settings. You will be automatically logged into your User Panel.
- For Atmail, click on the Admin link at the top right. (Please note the Atmail Webmail is not supported anymore)
- For AfterLogic, click on the Settings link (top right) > Control Panel > Access Control Panel button.
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- (Please note the AfterLogic Webmail is not supported anymore)
3. Change the mailbox password from the Admin Panel
If you have administration permissions, you can update the password of a mailbox without knowing the current one.
To update the password:
- Go to the Admin Panel
- Log in using your Admin username and password
- Go to the Users tab from the menu
- From the Select Domain dropdown, select the desired domain name
- Click on the Edit (pencil) icon to update the desired mailbox
- In the new pop-up window, you can fill in the new Password for the e-mail address.
- You can also use the New button to generate a complex password and copy it to clipboard using the Copy button.
- Click on the Update User button to save the changes.
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