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Welcome to

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our Support Documentation!

This wiki is your guide to setup any Basic, Enhanced or Exchange e-mail account.

Here you can find answers to frequent asked support questions and how to troubleshoot common e-mail issues.

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titleGetting Started

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titleAm I tied to a contract?

No. PolarisMail is a monthly subscription service and as such can be cancelled at any time. You can choose other prepayment options, such as 3 months, 6 months or yearly. All subscriptions are non-refundable.

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titleCan I migrate my existing emails to PolarisMail? Will I experience any downtime?

Yes, you can migrate existing emails to PolarisMail. Our support team can help you transfer your inbox from other providers to the new mailbox with no downtime.

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titleWhat is the setup and migration cost?

Our Support team is available to help if needed, at no additional cost.

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: how to configure a new e-mail address

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titleFrequently Asked Questions

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titleDo you offer a free trial?

Yes. Our e-mail services have 30 days free trial, with unlimited usage and you will be notified before the trial ends. You will not be charged during this period and you can cancel at any time during this period.

However, we will ask you for your credit card information at signup. To avoid spam accounts while offering you unrestricted access to our services, we need to verify that you are a real person, with a valid card. PolarisMail will attempt (and release) a 12$ charge to validate your card. However, we won't charge your card during the 30 days trial and you will be notified before the trial ends.

Configure a new e-mail address
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Useful Links
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PolarisMail Space

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title

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View and update billing and subscription details, download invoices.

* If you haven’t been moved to the new Billing Panel please send a request to support@polarismail.com

Login here using Admin username or signup e-mail.

Admin Panel


Add and edit email accounts, aliases, distribution lists, view incoming logs and archive.

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Log in here using your Admin username (could be the same as your signup e-mail if you didn't specify something else).


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titleWebmail


Your webmail URL depends on your domain name.

See how you can access your Webmail here.


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titleUser Panel


Access advanced settings for your e-mail address: forwards, backups, delivery rules, spam settings, last logins.

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Log in here with your full

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e-mail address.

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titleWebmail

Access you e-mail from any device using your browser using these links:

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titleFiles


Your personal drive

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. Upload, attach, share files from the cloud.

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Log in here using your

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e-mail address and password.


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Super Panel


Create new Admins, change branding for your

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accounts and troubleshoot your customer's mail issues.

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Log in here with your Super username (could be the same as your signup e-mail if you didn't specify something else).