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Welcome to PolarisMail Support Documentation!

This wiki is your guide to setup any Basic, Enhanced or Exchange e-mail account.

Here you can find answers to frequent asked support questions and how to troubleshoot common e-mail issues.




PolarisMail is your email hosting provider




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titleGetting Started with Basic Configuration

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titleFrequently Asked Questions
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titleDo you offer a free trial?


Yes. Our e-mail services have 30 days free trial, with unlimited usage and you will be notified before the trial ends. You will not be charged during this period and you can cancel at any time during this period.

However, we will ask you for your credit card information at signup. To avoid spam accounts while offering you unrestricted access to our services, we need to verify that you are a real person, with a valid card. PolarisMail will attempt (and release) a 12$ charge to validate your card. However, we won't charge your card during the 30 days trial and you will be notified before the trial ends.



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titleAm I tied to a contract?


No. PolarisMail is a monthly subscription service and as such can be cancelled at any time. You can choose other prepayment options, such as 3 months, 6 months or yearly. All subscriptions are non-refundable.



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titleCan I migrate my existing emails to PolarisMail? Will I experience any downtime?


Yes, you can migrate existing emails to PolarisMail. Our support team can help you transfer your inbox from other providers to the new mailbox with no downtime.


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titleWhat is the setup and migration cost?


Our Support team is available to help if needed, at no additional cost.


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titleIs there an app to support e-mails on my phone?

You can use any native mail app your phone has and add your PolarisMail account.





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PolarisMail Space


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titleBilling Panel


View and update billing and subscription details, download invoices.

* If you haven’t been moved to the new Billing Panel please send a request to support@polarismail.com

Login here using Admin username or signup e-mail.


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titleAdmin Panel


Add and edit email accounts, aliases, distribution lists, view incoming logs and archive.

Login here using your Admin username (could be the same as your signup e-mail if you didn't specify something else).


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titleUser Panel


Access advanced settings for your e-mail address: forwards, backups, delivery rules, spam settings, last logins.

Login here with your full PolarisMail e-mail address.


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titleWebmail


Access you e-mail from any device using your browser using these links:

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titleFiles


Your personal drive at PolarisMail. Upload, attach, share files from the cloud.

Login here using your PolarisMail e-mail address and password.


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titleReseller Panel


Create new Admins, change branding for your Reseller account and troubleshoot your customer's mail issues.

Login here with your Super username (could be the same as your signup e-mail if you didn't specify something else).