...
Solution: Remove the blacklist from your Admin Panel (Admin Panel → Filtering → Blacklist → check Include Users Blacklist → search for the sender's email or domain → remove the entries). Alternatively, you can access your email's User Panel and go to Filtering → Blacklist → do a Control F and search for the sender's email address, then click on the minus sign next to it, to remove it.
Error code: That sender cannot send mail here
Symptom: The message is not delivered and in the Incoming Logs the delivery status is Rejected and you see this message:
| Code Block |
|---|
That sender cannot send mail here |
Cause: The sender's domain is blacklisted. Usually, it's a TLD that has a very bad reputation.
Solution: Open a support ticket requesting the whitelisting of the domain.
Error code: You have exceeded your messaging limits
Symptom: When sending out a message, you receive the following error:
|
|
Cause: You have sent more than 300 e-mails during the day thus reaching your daily send limit.
Solution:If you did not send that many e-mails, immediately run a full virus scan of your computer, change your email address password or contact your administrator.
In the user control panel, option Track Deliveries, you are able to see how many messages the account has sent out in the last 24h.
Error code: 553 sorry, that domain isn't in my list of allowed rcpthosts
...