Whitelist

/

Blacklist

an

e-mail

address

Our system automatically whitelists e-mail

addresses

that

you

communicate

with,

for

your

entire

domain.

For

example,

within

your

domain

hosted

with

us, you

have

two

users:

joe@domain.com

and

amy@domain.com.

If

joe

e-mails

mary@hotmail.com

,

mary@hotmail.com

will

become

whitelisted

for

both

joe

and

amy.

If

mary@hotmail.com

decides

to

write

to

amy@domain.com

or

joe@domain.com,

her

e-mail

will

get

through

without

being

filtered.

For

more

details

on

this,

please

see

our

page

about

whitelist

/

blacklist

on

domain

level

.

You can also manually add an e-mail

address

to

the

whitelist

or

blacklist, as described below. Notice that the best way to add whitelist records is using the Spam reports, as it automatically delivers the e-mail and adds sender to your whitelist. Our system uses the Sender instead of the From in the e-mail header, both for blacklist and whitelist, which is automatically done if you authorize e-mails through spam reports. If you enter an e-mail address manually to your black or whitelist and notice it doesn't work, check the e-mail header and look for the X-EmailArray-EnvFrom: field, which should be used. Yet another possibility is that the sender might change each time you receive a certain e-mail. In this case, you can use Rules to delete undesired messages, based on part of the From header address or subject.

Add an e-mail address to the whitelist

• Go to 

  Wiki Markup
  [https://cp.emailarray.com]

• Log in using your full e-mail

• address

• (

• user@domain.com

• )

• and

• current

• password.

• Pass

• your

• mouse

• over

• the

• Filtering

• menu

• and

• choose

• Blacklist

• Make

• sure

• you

• have

• the

• correct

• domain

• selected

• in

• the

• pull

• down

• menu

• on

• the

• left

• side

• Click

• on

• the

• New

• Whitelist

• button

• In

• the

• text

• field

• next

• to

• Address

• ,

• enter

• the

• e-mail

• address

• you

• wish

• to

• whitelist

• Select

• whether

• you

• still

• wish

• to

• check

• for

• viruses

• (

• Recommended

• !

• )

• Click

• on

• the

• Add

• Whitelist

• button

Add an e-mail

address

to

the

blacklist

• Go to 

  Wiki Markup
  [https://cp.emailarray.com]

• Log in using your full e-mail

• address

• (

• user@domain.com

• )

• and

• current

• password.

• Pass

• you

• mouse

• over

• the

• Filtering

• menu

• and

• choose

• Blacklist

• Make

• sure

• you

• have

• the

• correct

• domain

• selected

• in

• the

• pull

• down

• menu

• on

• the

• left

• side

• Click

• on

• the

• New

• Blacklist

• button

• In

• the

• text

• field

• next

• to

• Address

• ,

• enter

• the

• e-mail

• address

• you

• wish

• to

• blacklist

• Click

• on

• the

• Add

• Blacklist

• button

Remove an e-mail

address

from

the

whitelist

or

blacklist

• Go to 

  Wiki Markup
  [https://cp.emailarray.com]

• Log in using your full e-mail

• address

• (

• user@domain.com

• )

• and

• current

• password.

• Pass

• you

• mouse

• over

• the

• Filtering

• menu

• and

• choose

• either

• Blacklist

• or

• Whitelist
• Make sure you have the correct domain selected in the pull down menu on the left side
• Click on "-" icon (minus sign) next to the e-mail address you wish to remove