If our system has marked an incoming email as Spam, but you are sure it is a legit email, you can whitelist the sender straight from the Webmail.
Mark email as legit (Not Spam)
After you log in to your Webmail:
- From the Spam folder, right-click on the Spam email you wish to mark as legit.
- Click on the Move to Inbox folder option to whitelist the sender.
- All incoming emails from this sender will be delivered to your Inbox (or another folder if you have set up a rule).
If you have whitelisted a sender, but incoming emails are still delivered to your Spam folder, make sure there is no Blacklist entry for this sender or domain.