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Each mailbox is defined as a User in the Admin Panel. Here you can manage all of your Users: add new ones, remove or edit any user's settings, as well as login into the User's Control Panel to manage their preferences.

Before adding a new user please make sure you have a sufficient User quota (available mailboxes and quota), which can be checked in the top menu bar of your Admin Panel.


Adding a User


  • Go to the Admin Panel.

  • Log in using your Admin username and password.
  • Click on Users in the menu bar.
  • Click on the New button.
  • Choose the Account Type from the dropdown list. 
  • Choose the Domain where you want to add an account from the drop-down list.
  • Enter the Username to add (only the part before the @ sign).
  • Enter the Password. Note: Passwords must contain at least 8 characters, including upper/lowercase, numbers, and a symbol.
  • Enter the Name of the user to add, for your control (user´s full name, with spaces).
  • Enter the Quota for the user, in Gigabytes (GB). In order to assign 5GB, simply type 5. To specify 500 MB (Half of a gigabyte), specify 0.5.
  • Optional: you can click on More Options to define the User's Language, Timezone or Localization and Date format.
  • Click on the button Add User to finish.


If you receive the error that the User already exists, check if you already have an Alias or a Distribution List with the same name. The username must be unique on a domain level, which means you cannot have a mailbox and an Alias with the same name.



Removing a User


  • Go to the Admin Panel.

  • Log in using your Admin username and password.
  • Click on Users in the menu bar.
  • Select your domain from the Select Domain drop-down box.
  • Click on the delete icon (trash icon) next to the account you wish to remove.
  • An alert pop-up will appear, showing the User that will be deleted. Click on Delete to confirm.


Deleting an account deletes all its e-mails and data. Be careful!

 

Editing a User


  • Go to the Admin Panel.

  • Log in using your Admin username and password.
  • Click on Users in the menu bar.
  • Select your domain from the Select Domain drop-down box.
  • Click on the pencil icon (edit) next to the User you wish to edit
  • You can update the:
    • Name
    • Password
    • Account type (change from Basic to Enhanced and vice versa)
    • Quota (increase or decrease)
  • Click on More Options to update the:
    • Language
    • Timezone
    • Date format.
  • Disabled - set to Yes if you want to temporarily deactivate the mailbox, without deleting the emails.
  • Only local SMTP - enable this if you want to restrict the User to only send local emails (only to the same domain).
  • Click on Update User to save your changes.

 

Logging in as a user


Admins are able to log in as the User, making it possible to manage several aspects, such as autoresponder, forwarders, rules, black & whitelist on user level, track e-mails sent by account (in Track deliveries) and so on, which are only available on the user level. End users can login with their respective e-mail addresses directly to the User Panel.

  • Go to the Admin Panel

  • Log in using your Admin username and password.
  • Click on Users in the menu bar.
  • Click on the arrow icon next to the account you wish to login as in the User Panel.
  • Click on the mailbox icon next to the account you wish to login as in the Webmail.
  • Click on the key icon next to the account you wish to generate One Time Password (OTPassword). This password is valid for 5 minutes and you can use it to troubleshoot the User's issue.




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