...
Retrain
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Messages
...
Sometimes
...
it
...
happens
...
that
...
messages
...
are
...
classified
...
incorrectly
...
by
...
the
...
filtering
...
system.
...
A
...
false
...
positive
...
refers
...
to
...
a
...
message
...
that
...
was
...
incorrectly
...
classified
...
as
...
being
...
Spam
...
.
A
...
false
...
negative
...
refers
...
to
...
a
...
message
...
that
...
was
...
incorrectly
...
classified
...
as
...
NOT
...
being
...
Spam
...
.
In
...
other
...
words,
...
false
...
positive
...
messages
...
end
...
up
...
in
...
the
...
Spam
...
folder
...
instead
...
of
...
the
...
Inbox,
...
while
...
false
...
negative
...
messages
...
end
...
up
...
in
...
the
...
Inbox
...
instead
...
of
...
the
...
Spam
...
folder.
...
We
...
have
...
several
...
methods
...
to
...
help
...
retrain
...
our
...
system
...
so
...
that
...
it
...
doesn't
...
make
...
the
...
same
...
mistake
...
again:
...
- In
...
- your
...
- configured
...
- IMAP
...
- account
...
- or
...
- in
...
- Webmail,
...
- simply
...
- drag
...
- the
...
- message
...
- from
...
- the
...
- Inbox
...
- to
...
- the
...
- Spam
...
- folder
...
- or
...
- vice-versa
...
- and keep it there at least overnight
- Retrain using the Spam Quarantine feature of the User Control Panel:
- Go to
Wiki Markup {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}[https://cp.emailarray.com] {link-window}
...
- Log
...
- in
...
- using
...
- your
...
- full
...
...
- address
...
- (
...
- user@domain.com
...
- )
...
- and
...
- current
...
- password.
...
- Click
...
- on
...
- the Spam Quarantine icon
- Search for the Spam message by selecting the appropriate date, optionally defining a search term and clicking on the Display button
- Mark the checkbox next to desired email and click on one following buttons: deliver and whitelist the sender, deliver only or delete
- Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com