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h1. Retrain Messages

Sometimes it happens that messages are classified incorrectly by the filtering system.

A *false positive* refers to a message that was incorrectly classified as being Spam.

A *false negative* refers to a message that was incorrectly classified as NOT being Spam.

In other words, *false positive* messages end up in the Spam folder instead of the Inbox, while *false negative* messages end up in the Inbox instead of the Spam folder.

We have several methods to help retrain our system so that it doesn't make the same mistake again:
* In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa and keep it there at least overnight
* Retrain using the *Quarantine* feature of the User Control Panel:
** Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}[https://cp.emailarray.com]
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** Log in using your full e-mail address ( user@domain.com ) and current password.
** Click on the *Spam Quarantine* in the left menuicon
** Search for the Spam message by selecting the appropriate dates date, optionally defining a search term and message typeclicking on the *Display* button
** SelectMark whetherthe youcheckbox wish justnext to deliverdesired theemail messageand orclick deliveron andone whitelistfollowing the sender or buttons: *deliver and whitelist* the sender's, entire domain
**deliver only* Clickor on *Submit* at the bottom of the pagedelete*
* Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com