Retrain Messages

Sometimes it happens that messages are classified incorrectly by the filtering system.

A false positive refers to a message that was incorrectly classified as being Spam

A false negative refers to a message that was incorrectly classified as NOT being Spam

In other words, false positive messages end up in the Spam folder instead of the Inbox, while false negative messages end up in the Inbox instead of the Spam folder.

We have several methods to help retrain our system so that it doesn't make the same mistake again:

• In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa
• Retrain using the Quarantine feature of the User Control Panel:
  • Go to https://cp.emailarray.com
  • Log in using your full e-mail address ( user@domain.com ) and current password.
  • Click on Quarantine in the left menu
  • Search for the Spam message by selecting the appropriate dates and message type
  • Select whether you wish just to deliver the message or deliver and whitelist the sender or deliver and whitelist the sender's entire domain
  • Click on Submit at the bottom of the page
• Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: spam@domain.com & notspam@domain.com