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Manage Domains

Add a Domain

  • Go to https://cp.emailarray.com/admin
  • Log in using your admin username and password.
  • Click on Domain in the left menu under Provision
  • Enter the domain name you wish to add and click on Provision
  • Make sure to modify your DNS settings and add the MX records for the domain. They should be:
    • Primary with a preference of 5: mx0.emailarray.com
    • Secondary with a preference of 10: mx1.emailarray.com

By default the system will add a Basic Domain which only supports Basic Accounts. If you purchased Enhanced Accounts, you must configure the domain as Enhanced. Note that with an Enhanced Domain, it is possible to host both Basic Accounts and Enhanced Accounts within the same domain.

In order to configure the domain for Enhanced Accounts:

  • Click on Domains under Manage
  • Select your domain from the drop-down list
  • Change the Domain Type to Enhanced Domain

In order to access your Enhanced Domain through Webmail, you must also create an entry in DNS.

Choose a host name that will be used in order to access the Enhanced Webmail ( we recommend office.<yourdomain.com> ) and create a CNAME entry that forwards to: webredirect.emailarray.com

You will then access your Enhanced Webmail by going to: http://office.<yourdomain.com>

Remove a Domain

  • Go to https://cp.emailarray.com/admin
  • Log in using your admin username and password.
  • Click on Domains in the left menu under Manage
  • Select the Domain you wish to remove from the drop-down list and click on Remove Domain

Removing a domain will PERMANENTLY erase all domain data from our servers, including all the messages of all the users, the aliases, lists and all preferences.

Set a Catchall

A catchall address allows you to capture messages destined for non-existing mailboxes. It can help you salvage important messages that were sent to mistyped addresses for example. To enable it:

  • Go to https://cp.emailarray.com/admin
  • Log in using your admin username and password.
  • Click on Domains in the left menu under Manage
  • Select the catchall type you wish to have:
    • No catchall: this disables the catchall feature
    • Accept & Delete: the catchall will automatically delete all the messages received
    • Username: the catchall will forward all received messages to the selected Username

Convert Domain to Enhanced or Basic

  • Go to https://cp.emailarray.com/admin
  • Log in using your admin username and password.
  • Click on Domains in the left menu under Manage
  • Select the domain you want to convert
  • Choose Enhanced Domain or Basic Domain in the drop-down below
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