Track Remote Deliveries
You can easily determine if the messages you send out reach your recipients or not. While this is no guarantee that your recipient read the message, you can at least find out if their e-mail services provider properly received the message and warn them in case of problems.
- Go to
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- Log in using your full e-mail address ( user@domain.com ) and current password.
- Click on the Track Deliveries button
By default, after clicking on the Search button, you will see the list of e-mails that you sent during the current day and which were delivered. You need to click on the arrow next to each delivery's date/subject to view details.
You can alter your search criteria and filter out by: Temporarily Rejected Messages ( user is over quota for example ), Permanently Rejected Messages ( invalid mailbox, blacklisted, etc ) or All Messages. You can also specify the range of dates to search for while also specifying the e-mail address where you sent it.
Optionally, you can mark the checkbox next to Send me a monthly PDF report, to receive such reports via e-mail.
You can review Remote Delivery data for up to 60 days in the past
Here's an example of a successful delivery:
2014-10-27 15:24:35 - test
Sent From: tests@polarismail.com
Sent To: "testspolaris@gmail.com"
Recipient delivery status: Message accepted
Message delivery status: 74.125.193.26 accepted message.Remote host said: 250 2.0.0 OK 1414437875 x11si18095722icx.68 - gsmtp
In this case, email was delivered to the remote server who answered with some SMTP codes initiated by the number 2, indicating that such e-mail is in the queue to be delivered to the recipient.
If our server is unable to connect to the recipient server, it will try to send your e-mail for 7 days, after which it will bounce back an error message indicating that the email could not be sent. In these cases, a temporary rejection error is presented, such as the example below:
From and To: may show as "null", since our server did not even connect to the recipient server
Message delivery status:Sorry, I wasn't able to establish an SMTP connection. (#4.4.1)