Whitelist / Blacklist an e-mail address
PolarisMail automatically whitelists e-mail addresses that you communicate with, for your entire domain. For example, within your domain hosted with PolarisMail you have two users: joe@domain.com and amy@domain.com. If joe e-mails mary@hotmail.com , mary@hotmail.com will become whitelisted for both joe and amy. If mary@hotmail.com decides to write to amy@domain.com or joe@domain.com, her e-mail will get through without being filtered. For more details on this, please see our page about whitelist / blacklist on domain level
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You can also manually add an e-mail address to the whitelist or blacklist.
Add an e-mail address to the whitelist
- Go to
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- Log in using your full e-mail address ( user@domain.com ) and current password.
- Pass your mouse over the Filtering menu and choose Blacklist
- Make sure you have the correct domain selected in the pull down menu on the left side
- Click on the New Whitelist button
- In the text field next to Address, enter the e-mail address you wish to whitelist
- Select whether you still wish to check for viruses ( Recommended! )
- Click on the Add Whitelist button
Add an e-mail address to the blacklist
- Go to
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- Log in using your full e-mail address ( user@domain.com ) and current password.
- Pass you mouse over the Filtering menu and choose Blacklist
- Make sure you have the correct domain selected in the pull down menu on the left side
- Click on the New Blacklist button
- In the text field next to Address, enter the e-mail address you wish to blacklist
- Click on the Add Blacklist button
Notice that using spam reports is recommended for blacklisting, as it automatically obtains the message's sender, which our system uses, instead of the FROM in the header. If you manually add a blacklist or whitelist entry that doesn't seem to work, this might be the reason. View the header of the e-mail you received and use the value shown in the X-Barracuda-Envelope-From: field as your blacklist or whitelist entry.
Remove an e-mail address from the whitelist or blacklist
- Go to
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- Log in using your full e-mail address ( user@domain.com ) and current password.
- Pass you mouse over the Filtering menu and choose either Blacklist or Whitelist
- Make sure you have the correct domain selected in the pull down menu on the left side
- Click on "-" icon (minus sign) next to the e-mail address you wish to remove