Common Errors

Symptom: The messages that you send out come back as a bounce message with the following error:

553 sorry, that domain isn't in my list of allowed rcpthosts

Cause: SMTP Authentication is not enabled in your e-mail client

Solution: Enable SMTP Authentication in your e-mail client 

Symptom: When sending out a message, you receive the following error:

462 Daily send limit reached. Please try again tomorrow

Cause: You have sent more than 300 e-mails during the day thus reaching your daily send limit.

Solution: If the usage is legitimate and you need your limit increased, conctact us at: support@polarismail.com If you did not send that many e-mails, immediately run a full virus scan of your computer or contact your administrator

Symptom: When sending messages out, the server repeatedly asks for your username & password, despite having entered the right ones

Cause: If you are sending out using the regular port 25, it is possible that your local Internet Provider is intercepting SMTP communications on port 25 and forcing you to use their own SMTP servers. Your SMTP credentials would thus fail against their servers

Solution: Change your outgoing SMTP server port to another value. You can use ports 26 or 587 for regular/TLS server or port 465 for SSL service.