- How many e-mails can I send per day ?
- How many recipients can I send to in one message ?
- What is the difference between Spam and HardSpam folders ?
- How to add multiple accounts in Enhanced WebMail (Group Office) ?\
- How to add HTML signatures in Enhanced WebMail ?
How many e-mails can I send per day and what size ?
PolarisMail enforces a limit of 300 e-mails per day and up to 36 megabytes per e-mail. The primary reason is to limit the potential damage caused by computers infected with spam-sending trojans. After 300 e-mails have been sent from your account, you will receive the following error message when attempting to send further messages:
462 Daily send limit reached. Please try again tomorrow
If you need to send more than 300 messages per day as part of your regular operation, please contact us at : support@polarismail.com
How many recipients can I send to in one message ?
You can address up to 120 recipients in one single e-mail message. If you add more than 120, you will receive the following error:
551 sorry, maximum number of recipients reached
What is the difference between Spam and HardSpam folders ?
We choose to deliver all e-mails destined to a certain user and not use features such as greylisting, which can cause non-delivery of certain messages. The 2 spam folders help to easily spot more obvious spams in Hard spam folder, so that you need to look mostly in the spam folder and not so much inside hard spam.
So you will see two separate folders in WebMail or in your e-mail client (you might need to right click on the account root and sign up to them), Spam and HardSpam (below Spam folder). In HardSpam we place all the Spam messages for which we are very sure of the classification. In Spam we place the messages for which we are less sure. This greatly de-clutters the Spam folder and makes it much more easy to see the contents at a glance.
You can easily change the threshold at which a message is considered Spam. Learn ?here how to do it.
How to add multiple accounts in Enhanced WebMail (Group Office) ?
After logging in to Group Office, click the E-Mail link at the top.
Then, click on the Administration link and then choose Accounts.
Click Add to add a new account. In the first tab, Properties, specify the user's Name (with space / accents) account and E-mail address of the external account.
Still on the first tab, you can create a text signature, if desired. More info on how to create HTML signatures in our other FAQ.
In the Incoming mail tab, specify the hostname imap.emailarray.com, the account's e-mail address in the Username field and respective Password. Also select the SSL check box.
Click on OK and then Close.
You now have setup an external account and it shall appear on the folder tree, including separate Sent Items folder for it. When composing a new e-mail, you can select to use this secondary account instead of your primary one.
How to add multiple accounts in Enhanced WebMail (Group Office) ?
After logging in to Group Office, click the E-Mail link at the top.
Then, click on the Administration link and then choose Accounts.
Click Add to add a new account. In the first tab, Properties, specify the user's Name (with space / accents) account and E-mail address of the external account.
Still on the first tab, you can create a text signature, if desired. More info on how to create HTML signatures in our other FAQ.
In the Incoming mail tab, specify the hostname imap.emailarray.com, the account's e-mail address in the Username field and respective Password. Also select the SSL check box.
Click on OK and then Close.
You now have setup an external account and it shall appear on the folder tree, including separate Sent Items folder for it. When composing a new e-mail, you can select to use this secondary account instead of your primary one.