Set Spam filter preferences
The Spam filter preferences can be found at this location:
- Go to
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- Log in using your full e-mail address ( user@domain.com ) and current password.
- Click on top of Filtering on the top bar
What's the difference between Spam and HardSpam ? Click here to find out
The options are:
Accept e-mail from:
- Everyone, Whitelist & Address book: This is the default option and lets all messages reach your Inbox
- Whitelist & Address book: This option only allows messages present in the Whitelist & Address book to reach the Inbox, the rest will be sent to your spam folder.
Spam delivery: this controls what happens to messages which are identified as Spam
- Quarantine Messages: Places the Spam messages in the Spam folder
- Deliver to Inbox: Delivers the Spam messages to the Inbox
- Delete: Deletes the Spam messages
Filter sensitivity: The filtering system can be adjusted on a scale from 1 to 10, with 10 being the most restrictive while 1 is the most permissive. We find that the default setting of Regular Sensitivity is just right for most users.
Keep Spam for: How many days to keep the Spam messages in your Spam folder
Keep HardSpam for: How many days to keep the HardSpam messages in your HardSpam folder
HardSpam Threshold: The threshold when a Spam messages can safely be considered HardSpam. Scoring is from 0 to 1. For example, 0.6 means: If we are 60% sure the message is Spam, deliver it to HardSpam. The value of 0.6 was carefully chosen by us as there's virtually no chance of trapping false positives in the HardSpam folder
Send Spam E-mail Report every: This defines how often you wish to receive in your Inbox the summary of Spam messages trapped over the past few hours, or if you want it disabled. Using the report received via e-mail, you can easily click on the item in the Via column, which opens up the user panel and lets you deliver & whitelist an email/sender, just deliver the email (deliver only) or delete it. In the From column, click on the sender to preview the e-mail in the browser.
Spam E-mail Report Format: Lets you choose the format of the Spam Report message